Privacy policy

Cellar Method provides outsourced private-client sales services to Australian wineries. This policy explains how we handle personal information, including information belonging to our winery clients and their customers.

When you contact us through this website we collect the details you provide — typically your name, winery, email address and the content of your message. We use this only to respond to your enquiry.

During a campaign we may be given access to customer information held by a winery, such as names, contact details and purchase history. That information remains the property of the winery.

Enquiry information is used to reply to you and to discuss whether Cellar Method is a good fit for your winery. Winery customer information is used only for the agreed campaign, on the winery's authority and in line with the terms agreed with that winery.

We do not sell personal information, and we do not use winery customer data for our own marketing.

We may share information with service providers who support our operations, such as email and secure document hosting, and where required by law. Those providers are only permitted to use information for the purposes we engage them for.

We take reasonable steps to protect information from misuse, loss and unauthorised access. Winery customer data is retained only for as long as required for the campaign and any agreed follow-up, then returned or deleted at the winery's direction.

You may ask us what personal information we hold about you, ask us to correct it, or raise a concern about how it has been handled. Where the information relates to a winery's customer database, we will work with that winery to respond.

Contact luke@cellarmethod.com.au and we will respond promptly.

We may update this policy from time to time. The current version will always be published on this page.